Complaints Policy

Bickley Martin Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about a bill, please contact us in writing with the details, addressed to Bickley Martin Limited, Lower Hollins Farmhouse, Hollins Lane, Martley Worcestershire, WR6 6PU.

Any complaint will be dealt with in accordance with our complaints policy. Full details of our complaints procedure are set out in the terms and conditions attached to the client letter of appointment.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or enquiries@legalombudsman.org.uk to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.